FAQ

• Why choose Storekey's unmanned solution?

  Because running a profitable store is hard in some locations, leading to stores closing and communities lacking the services they need. Commerce is needed to keep local communities alive and thriving. Storekey solves that problem.

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• Does "unmanned" mean the store has to be open 24/7?

  No, you’re always free to choose when and how you keep your store open. The option to stay open 24/7 just makes you more flexible.

• What type of retail is Storekey compatible with?

  Storekey is compatible with all retail verticals as long as they are compliant with the governing countries legislation.

• How do I get started?

  It's simple! Simply click the button below to get in touch with our fantastic team.

  Book a demo

• What are the requirements to run my store unmanned?

  A well functioning internet as well as electricity are the only requirements to run your store unmanned with Storekey.

• What hardware do I need in order to control access to my unmanned store?

  To control access to your store you will need an Axis door access controller. The door controller is connected to Storekey and is part of the hardware package and you will receive it after signing your contract together with installation instructions.

• What other hardware do you recommend?

  Like for any stores, it is recommended to have cameras as well as an alarm system.

• I want to open a store in a location where there is none. Can I buy a full module?

  If you want to open a store in a location where there is no physical space for it, contact us and we will send you an offer for a turn-key full module. Note that you will also need a building permit.

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• How can I prevent shoplifting in my unmanned store?

  The Storekey platform has a number of features to prevent theft such as marking of suspicious behaviors, blocking misbehaving customers from accessing the store, live monitoring of customers opening your store’s door and payment, customers verification.

• How do I know that my customers paid if I am not in the store?

  In the Storekey platform, you get an overview of who is in your store and who has paid, as well as what was purchased. This overview is updated in real time.

• How can my customers access my unmanned store?

  After downloading and registering on the Storekey app, your customers open the door of your store by pressing “Open door” in the app when they are in front of the door.

• How do my customers shop in my unmanned store?

  Your customers press “Start Scan & Go” in the Storekey app. They then scan the barcode on the items that they pick to fill their basket.

• How do my customers pay for their purchases in my unmanned store?

  Your customers press the shopping basket in the Storekey app and press “Pay”. They will get their receipt in the app under “Profile”.

• Can I refund my customers?

  With the Storekey platform it is easy to refund your customers with just a couple of clicks.

• Do you sell self-scanning stations?

  The Storekey solution is replacing self-scanning solutions. The customers scan & pay conveniently directly on the Storekey app.

• I want to sell products by the weight. Do you have a solution for weighted products?

  All you need is a scale that prints out barcodes. The app will read the barcode and calculate the price based on the weight of the product.

• Is it possible to set an age limit to my products?

  Sure! In the Storekey platform you can set an age limit for the products that you sell. The customers that do not have the age limit cannot purchase these products.

• What is the Marketing module?

  The Marketing module is a powerful tool to increase your sales in store. This is where you segment your customers, communicate with them, set-up campaigns and discounts to increase your customers frequency of purchase and your customers basket size.

• Can I set up campaigns?

  Set up campaigns easily in the Storekey marketing module. We support all the most common types of campaigns.

• How do I communicate with my customers?

  Through the back office of the Storekey platform, you can send in-app notifications to your customers.

• How do my customers communicate with me?

  Your customers can contact via the Storekey app. They can also provide feedback and rate their experience.